How can I place a return and/or exchange request?

What is Brown Living's Return & Exchange Policy?

Find our complete Refund policy, in detail here.

How do I place a return request for a delivered order?

A return/exchange request should be raised via email to hello@brownliving.in quoting your order number to our customer representative here. 

You can also try this self-serve method: Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
   1. In the Email field, enter your email address, and then click Continue.
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Why was my return/exchange request denied?

Your return request should meet the following conditions to be accepted:

1. The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.
2. Products must be in their original form and unsoiled
3. Brand packaging should be intact
4. Replacement of a product will be subject to the availability of the product on the website at that time

When will the return/exchange of my order take place?

The time taken for returns and exchanges may vary from brand to brand or seller to seller. Please speak to our customer support executive for a detailed understanding.

Can I get a free sample of a product to test before purchasing?

Brown Living does not offer a free sampling of products.